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Well-being

Piedmont’s well-being programs are designed to meet the holistic wellness needs of our multi-generational and diverse workforce. Explore the exciting offerings that support your behavioral health, physical wellness, family wellness and financial wellness at every stage of your life.

Be sure to connect with your designated system wellness team for more information.

Behavioral Health

Crisis Care

1-844-338-4232

Piedmont Crisis Line

1-800-422-4453

National Child Abuse Hotline

988

National Suicide Prevention Lifeline

1-800-799-7233

National Domestic Violence Hotline

1-877-731-3949

VITAL WorkLife for Physicians, APPs and Executives

Piedmont Crisis Line: 844-338-4232

The Piedmont Crisis Line provides Piedmont team members and their family members direct access to confidential counseling and referral services. The Piedmont Crisis Line is available 24/7. Professionally trained counselors and Spanish translators are available to assist. Call 844-338-4232.

National Child Abuse Hotline: 1-800-4-A-CHILD

The hotline provides team members, family members and the community with crisis intervention, information and referrals to thousands of emergency, social service and support resources. Call or text 24/7 for confidential access to professional crisis counselors. 1-800-4-A-CHILD (TDD 1-800-422-4453)

National Domestic Violence Hotline: 1-800-799-SAFE

The hotline provides team members, family members and the community with crisis intervention, information about sources of help and referrals for shelters, programs, social service agencies, legal programs and other helpful organizations. 1-800-799-SAFE (7233) (for deaf and hard of hearing: 1-800-787-3224)

Crisis Text Line: Text “MHFA” to 741741

Available 24/7, 365 days a year, this organization helps people with mental health challenges by connecting callers with trained crisis volunteers who will provide confidential advice, support and referrals, if needed.

Georgia Crisis Access Line: 1-800-715-4225

The Georgia Crisis & Access Line (GCAL) is a free and confidential crisis and access line funded by the Georgia Department of Behavioral Health and Developmental Disabilities. The My GCAL app is a tool for youths to have access to support.

Lifeline Crisis Chat

Visit crisischat.org to chat online with crisis centers around the United States.

The Trevor Project: 1-866-488-7386 or text “START” to 678678

The Trevor Project makes trained counselors available 24/7 to support youth who are in crisis, feeling suicidal, or in need of a safe and judgment free place to talk. Specializing in supporting the LGBTQI+ community.

Substance Abuse and Mental Health Services Administration’s (SAMHSA) Disaster Distress Helpline: 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

People leaders are encouraged to be aware of team members showing signs of mental health challenges and know where and how to refer team members who may need help.

Managers should be sensitive to the following factors that can impact mental health and exacerbate existing issues:

  • Conflicting work and home demands
  • Excessive workload
  • Lack of recognition
  • High-stress environments
  • Poor leadership

Team members with suicidal thoughts or intent need immediate attention. Encourage the team member to call the National Suicide Prevention Lifeline at 1-800-273-8255. Then, reach out to your local HR Business Partner Office for help.

According to the American Psychiatry Association, if a person is experiencing several of the following symptoms, it may be useful to follow up with a mental health professional:

  • Sleep or appetite changes — Dramatic sleep and appetite changes or decline in personal care
  • Mood changes — Rapid or dramatic shifts in emotions or depressed feelings
  • Withdrawal — Recent social withdrawal and loss of interest in activities previously enjoyed
  • Drop in functioning — An unusual drop in functioning, at school, work or social activities, such as quitting sports, failing in school or difficulty performing familiar tasks
  • Problems thinking — Problems with concentration, memory or logical thought and speech that are hard to explain
  • Increased sensitivity — Heightened sensitivity to sights, sounds, smells or touch; avoidance of over-stimulating situations
  • Apathy — Loss of initiative or desire to participate in any activity
  • Feeling disconnected — A vague feeling of being disconnected from oneself or one’s surroundings; a sense of unreality
  • Illogical thinking — Unusual or exaggerated beliefs about personal powers to understand meanings or influence events; illogical or “magical” thinking typical of childhood in an adult
  • Nervousness — Fear or suspiciousness of others or a strong nervous feeling
  • Unusual behavior – Odd, uncharacteristic, peculiar behavior

If you think your team member is experiencing a mental health issue, confidentially direct him/her to important resources highlighted on this page, or reach out to your local HR Business Partner Office for help.

Counseling Services

The list of resources below is intended to serve as options for you and your family members in times of need. While many of these resources qualify for financial assistance and/or are considered in-network under your medical plan, there is the possibility that some care may be directed to out-of-network providers.

Brightline is a national pediatric behavioral health provider that provides extraordinary support for kids, teens, and parents. Even better, it’s all delivered virtually, so you can get support when and where you need it. When you sign up for Brightline, you will immediately have access to care for kids 18 months-17 years old — and support for you, too.

  • Connect: On-the-go access to personalized resources, interactive exercises, group classes, and on-demand chat with your Brightline Coach
  • Coaching: Skills-based programs led by expert behavioral health coaches to help kids and teens through everyday challenges
  • Care: Personalized care by video visit with child and adolescent psychologists, psychiatrists and therapists.

This service is covered through the MyHealth360 medical plan’s behavioral health benefits and can be accessed by going to Brightline.

Cigna’s broad behavioral health network is available for services covered under the MyHealth360 medical plan. Clinical programs include:

  • Inpatient services (acute and residential treatment)
  • Physician outpatient services (individual, family and group therapy, psychotherapy, medication management, etc.)
  • Other outpatient services (partial hospitalization, intensive outpatient services, Applied Behavior Analysis [ABA Therapy], etc.)
  • Intensive care management
  • Narcotics therapy management
  • Coaching and support for autism
  • Eating disorders
  • Bipolar disorder
  • Child and adolescent mood and anxiety disorders
  • Intensive behavioral case management
  • Opioid and pain management
  • Parents and families
  • Substance use disorder
  • And more

To find in-network providers, call 877-601-3835 (toll-free, 24/7) or go to myCigna.com and follow these step-by-step instructions.

Confide EAP, powered by Evernorth, is a free, confidential counseling and referral service that provides all Piedmont team members and household members with an in-person or telephone assessment and assistance with: behavioral health, family and marital counseling, domestic violence support, childcare, eldercare and parenting support, and financial and legal matters.

  • For all Piedmont PRNs and their household members:
    • Toll-free access, 24/7: 844.338.4232
    • This includes an in-person and telephonic assessment, counseling, referral and follow-up for all types of behavioral health issues. Plus, get unlimited phone sessions (45-60 minutes) with a dedicated team of licensed clinicians, if needed.
    • The personal care navigator can serve as a personal guide to help every step of the way. Your care navigator will thoughtfully listen to your needs and connect you to the right support, right away. You’ll be able to confidentially speak with a therapist within two to five business days.
    • Headspace Care offers confidential mental healthcare for you and your household through behavioral health coaching via text-based chats, self-guided learning activities and video-based therapy.
      • Support is available anytime, anywhere (we go where your phone goes), for a variety of mental health challenges you may be struggling with—all from the privacy of your smartphone.
      • Download the Headspace Care app from your smartphone to get started.

Online alcohol treatment on your own terms. Join Monument to get evidence-based care and community support to change your drinking habits.

  • Work with a specialized therapist to build healthier habits and coping mechanisms, and reduce the role of alcohol in your life
  • Connect with a physician about medication to help you stop drinking or cut back. Pending a prescription, medication will be delivered to your door
  • Get 24/7 peer support and encouragement in an anonymous community forum

This service is covered through the MyHealth360 medical plan’s behavioral health benefits and can be accessed by going to Monument.

VITAL WorkLife has a suite of resources that are available exclusively for Piedmont’s physicians, APPs and executives. Resources include: confidential, in-person and phone counseling with master’s- and doctorate-level professionals, nurse peer coaching, a worklife concierge to help with everyday and special occasion tasks, as well as legal and financial consultations and support.

Trained professionals can help you and your family sort through and cope with personal and professional challenges. Specifically, VITAL WorkLife counselors, peer coaches and concierge services can discreetly and confidentially help you and your family members manage your fears, normalize concerns and identify coping mechanisms.

Contact VITAL WorkLife at 877-731-3949 or download the VITAL WorkLife app to access support. If you need additional information, please visit VitalWorkLife.com or email ClinicianExperience@piedmont.org.

Self-Care

Castlight Behavioral Health

Castlight’s Behavioral Health platform for MyHealth360 plan members provides education on available behavioral health resources, simplifies the search for care, helps you find affordable high-quality providers and encourages dialogue to address stigma around mental health. Programs are available to MyHealth360 plan members via the Castlight app.

Healthy Habits

Climb to healthier heights with the Healthy Habits tracker. This feature allows MyHealth360 plan members to choose a habit to add to your routine, take small steps practicing it and grow it until you do it automatically. Self-care habits include: breathing exercises, meditation, reading, practicing gratitude and connecting with others. The tracker is available to MyHealth360 plan members via the Castlight app.

Piedmont team members and their family members have direct access to confidential counseling and referral services through the Piedmont Crisis Line at 844-338-4232. The Piedmont Crisis Line is available 24/7. Professionally trained counselors and Spanish translators are available to assist.

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