To ensure you are credited for all points earned through activity tracking, automatically sync your devices at least once every 14 days by opening your activity tracker’s app.
If you don’t track your steps, food and sleep through a tracker or mobile device, or if you want to track specific, non-step activity, use Castlight’s manual tracking feature. Here’s how:
- Open the Castlight app with your mobile device or visit mycastlight.com/piedmont
- Once you’ve signed in, select the “Log manually” link located near your steps, food and sleep programs.
- Choose the day you’d like to add activity for, up to 30 days prior to the current date. Use the slider to add steps, food and sleep.
- You can also convert other activities to steps by selecting “More activities.” Choose from a list of popular activities or log a custom entry.
Still not getting credit for daily activities? If you synced Castlight with various trackers, make sure your credit is recording. In your Castlight app, if you notice gaps in the dates of data recorded, check to be sure your trackers are still synced. If you see gaps where data has not transferred from your device, contact Castlight Support.